Please note that there should be a video of the customer unboxing our product, therefore we would be able to check if the product is in defect direct from the factory. We have to apologize when there is no unboxing video, we will not be able to refund your product.

The product can only be returned if:
1. Product defect (holes, product tear)
2. wrong SKU sent, for this case product must not be tried on and used by the customer before returning
3. Hygienic sticker stays in place properly

For cases where customers order the wrong size/color (Size/color/type of product is correctly sent, but it does not fit the customer) we apologize we cannot return it since there is a size chart already provided. And we have mentioned in notes before purchase that it is the customer's responsibility to pick the right size, for situations where the customers are confused about which product to buy, customers were given the opportunity for sizing consultation.

To return the product, the return claim must be filed within 3 days since the buyer has received the parcel.

The logistic & shipping fee for return/refund products will be bared by the customer.

The same return policy applies to bundled products

We can do instant / same-day delivery every day (Including Sunday and most national holidays) as long as you are in proximity to our warehouse - which is located in Depok. For orders outside of Depok, the shipping time is usually around 2-5 days.
the cut-off time for order payment is 2 PM.

Order placement and payment can only be done via Marketplace channels such as Tokped and Shopee.
For purchases that were made on Whatsapp, our chat admin will give you QR code for direct transfer

for COD Payment / Installment plans, buyer can utilize marketplaces like Shopee & Tokopedia

Our website acts as a catalog for our product, in each individual product page, there is a button that will link you to both Shopee / Tokopedia page

Our different product lines have different capacities in terms of how much liquid can a period panty hold.

HAX Heavy Duty Boyshort can hold up to 10 Pads worth of blood (100 ml ++)
HAX Beyond Soft can hold up to 6 Pads worth of blood (60 ml)
HAX Air-ssentials can hold up to 4 pads worth of blood (40 ml)

We provide bundle deals for customers looking for a price discount! If you buy with higher quantity in bundles, the individual price of the product can be lowered as much as 20% for our bundle deals! So what are you waiting for? Get the bundle deal now!

Note: The bundles are restricted to the same size and model (The color however can be mixed and matched)

Our product sizes range from XS-XXL. Please be aware that different product lines and models have different size charts for customers. Kindly check each product's individual size chart provided in the product description page.

Please note that there should be a video of the customer unboxing our product, therefore we would be able to check if the product is in defect direct from the factory. We have to apologize when there is no unboxing video, we would not be able to refund your product.

Product can only be returned if:
1. Product defect (holes, product tear, other crucial damage that adversely affects the product)
2. wrong SKU sent , for this case product must not be tried on and used by customer before returning
3. Hygienic sticker stays in place properly

For cases where customers order the wrong size / color (Size / color / type of product is correctly sent, but it does not fit the customer) we apologize we cannot return since there is size chart already provided. And we have mentioned in notes before purchase that it is the customer's responsibility to pick the right size, for situations where the customers are confused which product to buy, customer were given the opportunity for sizing consultation.

To return the product, the return claim must be filed within 3 days since parcel has been received by buyer.

The logistic & shipping fee for return / refund products will be bared on the customer.

The same return policy applies for bundled products"

HAX period panties can be used up to 12 hours.

For heavy days we recommend using our Heavy Duty Boyshort if you want to use it up to 12 hours.
For lighter days, you can use our beyond soft / Air-ssentials product line if you want to use it for 12 hours.

The wicking layer of our signature period-absorbing technology has an application of non-migratory silver, commonly used in performance wear and medical devices to control odor and the spread of bacteria

We cannot guarantee 100% the product's effectiveness in water. So please do not using while swimming

HAX period panties can be used directly without any period pads, however if you're new to period panties usage - we suggest using a pad on top of a period panty so you won't have any new usage anxiety.

However if you don't enjoy wearing pads, our anti-leak pants can work as a period panty (no pads needed during your cycle).

Our technology applies 3/4 different layers for period absorbency and storage.

1st layer: Powerful moisture wicking textile (OXYFIBER by HAX) that absorbs water quickly - so when you leak, the liquid is directly absorbed hence will not flow all over the place. It also has strong odor resistance capabilities to neutralize the period odor.
2nd layer: Super absorbent microfiber that keeps the water in place, our microfiber can hold up to 100 ml of liquids it can hold the blood for around 20 hours! (depending on which product you buy) -
3rd layer: waterproof and anti leak fabric is used as the third layer to ensure that there will be no leakage and spoilage during your period
HAX Heavy Duty Boyshort utilizes 4 layer technology - because 2 layers of microfibers are used to increase absorption and overall protection capabilities!

In combination these three layers will assure that HAX's period panties is leakproof"

More than 12 *billion* pads and 7 *billion* pads are thrown out every year, and the average person with a period uses 11,000 pads, pads, and panty liners in their lifetime — that’s a lot of landfill! With HAX reusable period panties, we are reducing a lot of period-related waste! plus our packaging is reusable too!

we are currently manufacturing it halfway overseas, and 50% till finish in Indonesia. However we are in the process of carefully transferring most of our production home in Indonesia :0 wish us luck.we are currently manufacturing it halfway overseas, and 50% till finish in Indonesia. However we are in the process of carefully transferring most of our production home in Indonesia.

YES! your HAX period panties can be used together with your pads / menstrual cups / any other period product you can think of!

The moisture wicking and highly absorbent characteristic of our technology assure that all sweat and blood will be absorbed quickly, assuring dryness and breathability when doing sports. Additionally our design is made to prevent leak even during crazy movements so feel free to do your yoga poses or dance all you like :)

However we suggest using our Heavy Duty Boyshort for sports since there is the leg protection feature